Subscription & Top-up Policy

Please find the rules in this page for Minara’s subscription plans, upgrade/downgrade process, refund policy, and credit top-ups.

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Subscription & Billing

• Subscription fees are charged upfront and are non-refundable unless legally required or explicitly stated otherwise.

• Subscriptions automatically renew at the end of each billing cycle unless downgraded to the free plan.

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Changing Plans

Upgrading

• Upgrading refers to switching from a lower-tier subscription plan to a higher-tier one.

• The upgrade takes effect immediately after payment is completed.

• Your current billing cycle remains unchanged — the renewal date stays the same as your original subscription.

• You will only be charged the price difference between the new plan and your existing plan.

• Your credits will be added based on the new plan’s allocation, while keeping the same expiry date.

Example:

You subscribed to the Starter Plan ($49) on May 1, and decided to upgrade to the Partner Plan ($199) on May 10. You will be charged: $199 - $49 = $150

After the payment, your plan is upgraded to Partner immediately, and your subscription still renews on June 1.

This amount of credits are added to your account: 41500-2600= 38900

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Downgrading

• Downgrading means switching from a higher-tier plan to a lower-tier one.

• Downgrades take effect at the start of the next billing cycle. Your current plan will remain active until expiration.

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Cross-Plan Switching Rules

From \ To	Plan Tier
Monthly → Monthly	✅ Any plan
Yearly → Yearly	✅ Any plan
Monthly → Yearly	✅ Equivalent or higher
Yearly → Monthly	❌ Not yet supported

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Top-up Credits Pack

Purchase Rules

• You can purchase a credit top-up only when you are on a paid subscription plan and have consumed all your current credits.

Usage Rules

1. Top-up credits will only be used after your subscription credits are fully consumed.

2. Top-up credits are only available while an active subscription is in place.

3. Top-up credits do not replace subscription credits—they are supplementary.

Example Scenarios:

• On June 28, your subscription credits run out. You purchase a top-up. → Now you're using top-up credits.

• On June 29, your subscription expires. → Now you switch to the Free Plan. Top-up credits are unavailable.

• You use up the free credits (if you have any). → Top-up credits still cannot be used unless a paid subscription is reactivated.

• On July 1, you subscribe again. → Top-up credits are preserved and remain active, but will only be used after the new plan’s credits fully consumed.

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Service Suspension

Once your subscription credits are fully consumed, the following features will be temporarily paused:

• 💬 Chatting with Minara

• 📊 Using DeepResearch

• ⚙️ Creating new workflows

• 🧠 Running workflows with Minara Call nodes

Refund Policy

• All subscription fees and top-up purchases are non-refundable after payment, unless:

  • Required by applicable consumer protection laws, or

  • Explicitly outlined in a special offer or promotion.

• Refunds for plan upgrades follow the formula mentioned in section "Changing Plans".

• No refunds are issued for:

  • Downgrades

  • Mid-cycle cancellations

  • Expired plans

  • Unused top-up credits